Returns & Exchanges Policy
We want you to be delighted with your purchase from the Charles Dickens Museum shop; if you are not entirely satisfied, you may return items within 28 days of receipt for a full refund or exchange. Please ensure that all items are returned in their original packaging and in a resalable condition.
Contact Our Team
Email our shop team with your order number and reason for return to receive a return authorization.
Package Your Item
Securely pack your items, preferably in the original shipping materials, and include your proof of purchase.
Send via Post
Ship the parcel to the Charles Dickens Museum at 48 Doughty Street, London; we recommend using a tracked service.
Receive Your Refund
Once we inspect the returned goods, we will process your refund to the original payment method within 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing