Frequently Asked Questions
Everything you need to know about shopping with the Charles Dickens Museum Online Store.
Do you offer international shipping?
Yes, we ship our Dickensian collections and exclusive gifts worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.
What is your return policy for online purchases?
We offer a 30-day return policy for most items. Products must be returned in their original, unused condition and packaging. Please note that custom prints and certain delicate replicas may be subject to different terms.
Are the products sold online exclusive to the museum?
Many of our items, including specific book editions, branded stationery, and museum-inspired memorabilia, are designed exclusively for the Charles Dickens Museum and cannot be found elsewhere.
How are fragile items like ceramics and glassware packaged?
We take great care in protecting your purchase. Fragile items are wrapped in high-quality protective materials and shipped in reinforced boxes to ensure they arrive in pristine condition.
Does my purchase support the museum's preservation efforts?
Yes, 100% of the profits from our online store go directly toward the conservation of 48 Doughty Street and the maintenance of our extensive Dickensian archives and collections.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.